Astro Soul : Privacy Policy

 

Privacy Policy – AstroSoul

Effective Date: [24-03-2026]

AstroSoul we values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our mobile application and services.

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1. Information We Collect

We may collect the following categories of information:

a. Personal Identifiers

• Name
• Email Address
• Unique User ID (UID)
• Phone number

b. Astrological Information

To provide personalized astrology services:

• Date of Birth
• Time of Birth
• Place of Birth
• Gender

c. Financial & Transaction Information

• Payment proof images/screenshots submitted by users
• Transaction status (pending, verified, completed)

Note: We do not directly store sensitive banking or card details.

d. Audio & Media Data

• Voice notes shared for consultations
• Images uploaded (e.g., payment proof, charts)

e. Device & Usage Data

• Firebase Cloud Messaging (FCM) tokens
• App usage data
• Chat logs between users and astrologers

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2. How We Use Your Information

We use your data to:

• Provide astrology readings and personalized insights
• Connect you with astrologers for consultations
• Process and verify remedy-related transactions
• Improve app functionality and user experience
• Send notifications regarding your requests or services
• Ensure security and prevent misuse

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3. Astrologer Services Disclaimer

AstroSoul connects users with independent astrologers who provide guidance based on astrological analysis and personal expertise.

• Astrologers are independent service providers, not employees of AstroSoul
• Services such as predictions, remedies, and spiritual guidance are subjective in nature
• AstroSoul does not guarantee accuracy, outcomes, or results from any consultation or remedy

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4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data only:

• With astrologers for providing requested services
• With service providers (e.g., cloud storage, notifications)
• If required by law or legal process

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5. Data Storage and Security

• Data is stored securely using trusted cloud services (e.g., Firebase)
• We implement reasonable security measures to protect your data
• However, no system is 100% secure, and we cannot guarantee absolute security

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6. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

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7. Data Deletion

You may request deletion of your account and data:

• Email us at: astrosoulsupportteam@gmail.com
• Subject: “Data Deletion Request”

Your request will be processed within 7 business days, and confirmation will be provided.

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8. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Request correction
• Request deletion
• Withdraw consent

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9. Children’s Privacy

AstroSoul is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes.

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11. Contact Us

For any questions or concerns:

Email: adminastrosoul@gmail.com