Terms & Conditions – AstroSoul

Effective Date: 24-03-2026

By using AstroSoul, you agree to the following Terms & Conditions:

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1. Acceptance of Terms

By accessing or using the AstroSoul app, you agree to be bound by these Terms.

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2. Services Overview

AstroSoul provides:

• Astrology consultations
• Kundli (birth chart) analysis
• Remedies, puja guidance, and spiritual suggestions

All services are provided by independent astrologers.

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3. User Responsibilities

You agree to:

• Provide accurate birth and personal details
• Use the app only for lawful purposes
• Not misuse or attempt to harm the platform

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4. Payments & Remedies

• Users may be required to submit payment proof for remedies
• Services may begin only after payment verification
• All payments are non-refundable, unless stated otherwise

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5. No Guarantees

• Astrology is a belief-based service
• Results from remedies, pujas, or guidance are not guaranteed
• Decisions made based on consultations are the user’s responsibility

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6. Limitation of Liability

AstroSoul is not liable for:

• Any decisions made based on astrology advice
• Financial, emotional, or personal outcomes
• Delays or service interruptions

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7. Intellectual Property

All content in the app (text, design, branding) belongs to AstroSoul and may not be copied or reused without permission.

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8. Termination

We reserve the right to:

• Suspend or terminate accounts
• Restrict access if misuse is detected

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9. Modifications

We may update these Terms at any time. Continued use of the app means acceptance of the updated Terms.

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10. Governing Law

These Terms shall be governed by the laws of India.

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11. Contact

Email: adminastrosoul@gmail.com

Astro Soul : Privacy Policy

 

Privacy Policy – AstroSoul

Effective Date: [24-03-2026]

AstroSoul we values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our mobile application and services.

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1. Information We Collect

We may collect the following categories of information:

a. Personal Identifiers

• Name
• Email Address
• Unique User ID (UID)
• Phone number

b. Astrological Information

To provide personalized astrology services:

• Date of Birth
• Time of Birth
• Place of Birth
• Gender

c. Financial & Transaction Information

• Payment proof images/screenshots submitted by users
• Transaction status (pending, verified, completed)

Note: We do not directly store sensitive banking or card details.

d. Audio & Media Data

• Voice notes shared for consultations
• Images uploaded (e.g., payment proof, charts)

e. Device & Usage Data

• Firebase Cloud Messaging (FCM) tokens
• App usage data
• Chat logs between users and astrologers

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2. How We Use Your Information

We use your data to:

• Provide astrology readings and personalized insights
• Connect you with astrologers for consultations
• Process and verify remedy-related transactions
• Improve app functionality and user experience
• Send notifications regarding your requests or services
• Ensure security and prevent misuse

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3. Astrologer Services Disclaimer

AstroSoul connects users with independent astrologers who provide guidance based on astrological analysis and personal expertise.

• Astrologers are independent service providers, not employees of AstroSoul
• Services such as predictions, remedies, and spiritual guidance are subjective in nature
• AstroSoul does not guarantee accuracy, outcomes, or results from any consultation or remedy

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4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data only:

• With astrologers for providing requested services
• With service providers (e.g., cloud storage, notifications)
• If required by law or legal process

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5. Data Storage and Security

• Data is stored securely using trusted cloud services (e.g., Firebase)
• We implement reasonable security measures to protect your data
• However, no system is 100% secure, and we cannot guarantee absolute security

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6. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

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7. Data Deletion

You may request deletion of your account and data:

• Email us at: astrosoulsupportteam@gmail.com
• Subject: “Data Deletion Request”

Your request will be processed within 7 business days, and confirmation will be provided.

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8. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Request correction
• Request deletion
• Withdraw consent

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9. Children’s Privacy

AstroSoul is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes.

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11. Contact Us

For any questions or concerns:

Email: adminastrosoul@gmail.com

Request for Account and Data Deletion

 

Data Deletion & User Data Handling Policy – AstroSoul

At AstroSoul, we respect your privacy and are committed to protecting your personal data. Below is a summary of the types of data we collect and how users can request its deletion.

1. Data We Collect

We may collect and store the following types of user data:

a. Personal Identifiers

• Name and Email Address (via Google Sign-In or manual registration)
• Phone number
• Unique User ID (UID) for account identification

b. Astrological Information

• Date of Birth
• Time of Birth
• Place of Birth
• Gender

This information is required to generate accurate astrological readings.

c. Financial / Transaction Information

• Payment proof images/screenshots uploaded by users
• Transaction status (e.g., pending, under verification, completed)

d. Audio & Media

• Voice notes recorded and stored for consultations
• Images uploaded (such as payment proofs or related content)

e. Device & App Activity

• Firebase Cloud Messaging (FCM) tokens for push notifications
• Chat logs between users and astrologers

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2. Data Deletion Request

Users have the right to request deletion of their account and associated data.

To request data deletion:

• Send an email to: astrosoulsupportteam@gmail.com
• Use the subject line: “Data Deletion Request”
• Must include your registered email ID and Phone number used in our app.

3. Processing Time

• All data deletion requests are processed manually within 7 business days
• You will receive a confirmation once your data has been permanently deleted

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4. Important Notes

• Once deleted, your data cannot be recovered
• Some data may be retained temporarily if required for legal or security purposes
• All deletion requests are handled securely and confidentially